> For the complete documentation index, see [llms.txt](https://support.incidentlake.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.incidentlake.com/incidents/slack.md).

# Use Incident Lake from Slack

Start incidents, ask questions, and update tasks from Slack.

When an Administrator connects Slack, Incident Lake can work in the same channels where your team already talks.

{% hint style="info" %}
The bot only sees channels it has been invited to. If nothing happens when you mention it, invite Incident Lake to that channel first.
{% endhint %}

## Mention commands

In a **thread**, mention Incident Lake and use one of these words:

| You say                       | What happens                                                                          |
| ----------------------------- | ------------------------------------------------------------------------------------- |
| **go**                        | Starts a new incident from this thread. Add a name after *go* if you already have one |
| **link** plus the incident ID | Attaches this thread to an incident that already exists                               |
| **fill**                      | Pulls in thread messages that were missed after the thread was linked                 |
| **past**                      | Shows similar past incidents and how they were handled                                |
| **ask** plus your question    | Answers a question using the thread as context                                        |
| **help**                      | Lists these commands in Slack                                                         |

The incident ID is the identifier shown on the incident page in Incident Lake.

{% hint style="warning" %}
**go**, **link**, **fill**, **past**, and **ask** need a thread. Start or open a thread, then mention Incident Lake there.
{% endhint %}

## Message menu

Right-click a message (or open the ••• menu) and choose **Go Incident**.

* On a thread reply — the incident is tied to that thread
* On a channel message — Incident Lake opens a thread for you, then starts the incident

## Alerts and the response agent

If your organization also connects a monitoring tool, Incident Lake can open a prompt in Slack when an alert fires. You confirm or dismiss it. After you confirm, the assistant can help with triage and the first tasks.

You still review every suggestion. The person on the incident stays in charge.

## Tasks from Slack

When your Slack user is linked to your Incident Lake member (an Administrator can do this under **Settings → Integrations → Slack**), you can update some tasks from the Slack message itself — mark a task **Done** or **Delete** it, depending on your role.

If Slack says your account is not linked, open the incident in the web app or ask an admin to link your user.

## Microsoft Teams

If your organization uses Teams instead of Slack, the idea is the same: connect the workspace under **Settings → Integrations**, then create incidents and receive updates from the team conversation. An Administrator links Teams users to members the same way as Slack.


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# Agent Instructions
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## Querying This Documentation
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Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
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